Quick thinking, presence of mind, and instilled with
the values that his employer has taught him, a McDonald’s Philippines store
manager saved the life of a customer who suffered a sudden heart attack.
McDonald’s NLEX Drive and Dine Manager Bryan Bondoc’s
swift response and application of first aid skills made sure the customer
received timely assistance. Last April 12, Bondoc
promptly performed CPR on the customer, while crew member Jerico Cardiente,
also trained in CPR, continued the procedure. Meanwhile, two crew members
attended to the customer while Bondoc's colleague, Maribel Guina, called for an
ambulance. According to the rescue team who arrived at the scene, the customer
would’ve lost his life if the team didn’t observe the CPR protocols. The
customer is now in recovery at the Philippine Heart Center.
Bondoc was recently recognized by the company and had
received many praises for his courageous act and going the extra mile to help a
customer in need.
When asked how he felt about being
applauded by his peers and leads, Bryan said he felt motivated to continue to
help others. “Nakakamotivate po makatulong pa sa iba,” Bryan said. (It
motivates me to continue to help other people).
Being Equipped with the Right Skills, Mindset, and
Values
“Bryan’s story is a reminder of the impact one can
make on other people when they are equipped with the right skills, mindset, and
values,” Ruben Marasigan, VP for Human Capital Group of McDonald’s Philippines
said. “His actions exemplify McDonald’s values of being Customer-driven, Malasakit (empathy),
and Teamwork. Best of all, it showcases the company’s focus on being
customer-driven in that they prioritize our customers’ well-being, especially
in circumstances like this,” Marasigan added.
Bondoc has been with McDonald’s Philippines for more
than ten years. He was a working student back in 2009 when he was hired as part
of McDonald’s People Support in Makati. When the quick service restaurant
opened a store in Malabon, he became a pioneer member of the branch. He later
joined McDonald’s Drive and Dine in NLEX where he was eventually promoted to
manager.
He has learned many things throughout his employment
at McDonald’s Philippines and his recent experience with a life-saving
situation shows how important it is that companies invest in their employees’
training and development. Providing Bondoc and his fellow employees with first
aid training equipped them with the necessary skills to save another person’s
life.
“Required po kaming umattend ng First Aid Class (We
are required to attend First Aid Class),” Bondoc shared. He added that with the
training, he learned about the importance of doing the procedure step-by-step
and having presence of mind because someone’s life is in your hands.
Equipped with the skills and values to go
the extra mile in serving customers, Bryan Bondoc found his Best Me here at
McDonald's, thanks to his experience.
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About McDonald’s Philippines
McDonald’s Philippines master franchise holder Dr.
George T. Yang -who oversees and sits as chairman for 40 years- founded and
brought the first McDonald’s store to the country in 1981. Since then,
McDonald’s in the Philippines has been a formidable player in the country’s
quick-service restaurant industry, having grown a store network of over 700
nationwide. McDonald’s Philippines continues to aspire to make a difference in
communities where it operates through its charity of Choice, Ronald McDonald
House Charities Philippines.
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