Saturday, September 26, 2020

Teleperformance Anthology features uplifting employee stories


During tough times, stories have a way of providing us with the positivity and hope we need to keep moving forward.


Teleperformance, global leader in outsourced omnichannel customer experience management, recently launched TP Anthology, a three-part anthology series that showcases remarkable and inspiring stories of their employees. This season’s episodes titled “Homecoming,” “Pangarap,” and “Unbroken” are all about resilience, dreams coming true, and finding your true home.


TP Anthology: Homecoming is about the coming home story of Frances Eileen Ancheta, currently a Center Manager at Teleperformance Aura site. After leaving Teleperformance during her 7th year and working in a different company for five months, she suddenly received a call from her former leader asking her if she wants to come back. Frances decided then and there to return to the place she has always called home. “I was tapped by my former EVP and I felt like it was because he trusted me that much for him to reach out to me and say ‘We would love to have you back with us,’” shared Frances. It did not take long for her to say yes and immediately went to back to work at Teleperformance the week after.


Overall, Frances has been with Teleperformance for 10 years, starting out her career in the organization as a call center agent back in 2010 and made her way up to a leadership role. When asked what made Teleperformance feel like home and why she will always come back, Frances shared, “At Teleperformance, I can be as passionate as I want to be and to be able to see my team be as passionate as I am helps me do my job a lot better. It’s not about the company as a company, it’s about the entire organization and the people that I work with. That’s what makes it feel like home.”


Meanwhile, perseverance in pursuing one’s dream is the theme in TP Anthology: Pangarap. This episode chronicles the journey of Emerson Balagtas, who was part of the housekeeping staff at Teleperformance for eight years, towards becoming a Customer Service Representative at Teleperformance EDSA Greenfield today.


With the help of Teleperformance leaders and other customer service representatives, Emerson learned, studied, and eventually applied to become an agent – a dream that he once thought was unattainable. “The managers motivate us, and the trainers and supervisors are always there to guide us in the correct path. Here at Teleperformance, they support career growth. They treat employees as family,” shared Emerson.


Now with a stable job and income, Emerson no longer feels the need to go abroad to support his family and with the help of leaders in Teleperformance, he aims to continue advancing in his career.


The final episode, TP Anthology: Unbroken, is the inspiring story of Nina Kristine Abad, a Director for Client Services at Teleperformance Ayala site, who has been with the company for 15 years. Nina has always been an achiever. However, after a life-changing accident during her vacation abroad that resulted in the amputation of her leg, her confidence was shaken. She even worried that she might lose her job because of this disability.


“The biggest challenge that PWDs face would not be in their disability, but their confidence in terms of ‘Would they be able to catch or to cope with people without disabilities’ or whether opportunities will be available to them,” shared Nina.


With the support of Teleperformance, both during and after her recovery stage, Nina was able to regain her confidence and learned to be an even better and stronger leader. “Teleperformance gave me equal opportunity. Regardless of my disabilities, whenever I apply for positions, face clients, conduct a workshop, or implement a new program, they see my skills, experience, and knowledge, and not my physical disability, appearance, nor background. Teleperformance has always given me the platform even before I was not disabled. I would say it’s still the same.”


These three inspiring stories are just the first in a series of uplifting stories from Teleperformance. The organization aims to continue spreading positivity especially in this time of crisis and provide any support their employees may need.  


Jeffrey Johnson, Senior Vice President for Human Capital Resource Management of Teleperformance Philippines, shared, “Now more than ever, we have to work together and uplift each other to get through these trying times. We created TP Anthology because we believe in the power of stories. We wanted to use Teleperformance’s platform to give our remarkable employees the ability to inspire others within and beyond the organization.”


Teleperformance continues to find ways to create a workplace that encourages creativity, passion, and innovation for all. With various employee engagement programs, awareness campaigns, and corporate social responsibility initiatives, Teleperformance Philippines fosters a culture of inclusivity and growth. They also recently received its third Great Place to Work® (GPTW®) certification, the first company to do so consecutively in any industry in the Philippines.




Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.


The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$6 billion, based on €1 = $1.12).


Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.


From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).


This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.


For further information, please visit the Teleperformance website at


Thursday, September 24, 2020

NOVUHAIR® Supports Alopecia Philippines


September 2020 marks the seven (7) fruitful years of collaboration between NOVUHAIR®, the leading hair loss treatment in the country and THE ALOPECIA PHILIPPINES, a group founded in 2012 by singer and songwriter Abby Asistio. 

“VICTORIOUS, Rising Above Alopecia and the Pandemic Together” is this year’s official online gathering theme LIVE at When In Manila’s Facebook page on Saturday, September 26, 2020 (3pm to 8pm). Everyone is invited to witness this momentous event.

Read more:

Abby Asistio is currently one of the ambassadors and the Inspirational VIP Coach of NOVUHAIR®, nature’s answer to hair loss, which she has been using since March 2013. 

Know more about NOVUHAIR®

Please use the following hasgtags: #NovuhairxAlopeciaPhilippines #AlopeciaAwareness #NovuhairCares #NovuhairxAbiAsistio

Wednesday, September 23, 2020

Gretchen Ho inspires young girls to dream big through World Vision’s 1,000 Girls campaign


Gretchen Ho is the official ambassador in the Philippines for World Vision’s campaign, “1,000 Girls”. This year’s theme is “#GirlsCan”. By focusing on issues faced by young girls today due to the on-going pandemic, the challenge is to respond to their most urgent needs to help realize their full potential and have a better future.


Gretchen’s support for this campaign is rooted on her belief that every girl has the capacity to be empowered and to overcome, but she also acknowledged the importance of support from family and friends. “It isn’t always easy to fight on your own. That’s why we need to provide them with support, guidance, resources and opportunities to be able to maximize their potential. Many girls are at a disadvantage because of their economic background or family set-ups. Sometimes, the only thing that a girl needs is a helping hand,” said Gretchen.

Through World Vision’s child sponsorship program, these young girls will have access to learning and development opportunities that are sustainable, community-driven, and long-term solutions.


Gretchen sees education as one of the best ways to equip the youth. “Through education, a world of opportunities opens up for a young girl. If that young girl is able to build her self-confidence through those opportunities, there is potential to become a leader,” explained Gretchen. “In today’s world, where there is so much injustice, inequality, hatred and discrimination, we need the strengths of a female to overcome. We need more female voices to be heard”.


World Vision partners with different stakeholders including the local community to build resilient families and create an enabling environment for the children. By allowing them to have access to education, nutritious food, and clean water, to enjoy quality health services, and to participate in spiritual nurture activities, these young girls are being empowered so they too can one day be agents of change.


“World Vision is excited to share with everyone an opportunity to help children meet their needs. The 1000 Girls campaign is one that highlights empowerment for education, health and protection. Your support will give hope to every child especially during this time,” said Rommel Fuerte, World Vision’s National Director.


“My message to all the young girls out there is — I believe you can make it. Don’t be afraid to dream big. Make the most out of what you have. If you have less in life, ask for help. If you have more in life, help others. There is room for success for everyone. Believe in yourself, be resourceful, be creative and you will conquer,” shared Gretchen.


To know how you can support “1,000 Girls” by sponsoring a girl today, visit You may also follow /worldvisionph on Facebook and @worldvisionphl on Instagram for updates.


About World Vision

World Vision is a global Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. World Vision serves all people, regardless of religion, race, ethnicity, or gender.

Monday, September 21, 2020

Why the right flour is important

There’s more than meets the eye to this kitchen essential

If you take a quick scroll through your online accounts, it would seem like everyone has decided to pick up the same hobby over the past few months – baking. Banana bread and focaccia are dominating feeds, people are swapping cookies with friends, donating treats, or simply using the kitchen as a way to mark time and relieve stress. 

But here’s something you don’t usually see: most drool-worthy baked goodies were made with flour. Virtually every baking recipe requires it, from breads to pastries. Most newbie or home bakers don’t really know a lot of the basics behind flour when in fact, the quality and type of flour can affect the outcome of your baked goods, from the texture and crew, to flavor.

You don’t need to be a flour expert to choose the right flour! For all of you new bakers, here’s a quick cheat sheet on what you need to know about flour: 

Gives your baked goods structure. The strength of flour is measured by the quality and amount of its gluten content. It’s what gives baked goods its structure and makes the dough elastic and firm, so it’s best to choose the best type for your recipe. All-purpose and whole wheat flours are made with harder wheat is higher in gluten and therefore good for breads and loaves. Meanwhile, cake flour is made with soft, finer wheat, and therefore good for delicate pastries like cakes and crepes. Different types also affect the texture and tastiness of bread. 

Ties it all together. Another key point of flour is its absorption ability (usually between 55% and 65%), which affects the consistency of your dough. That’s why it’s such a great baking ingredient—it holds together all that sugar, eggs, and milk, making for a nice, gooey mixture. Other than that, flour is also a binding and thickening agent, used for more than just baking. 

Is an all-rounder. You may have heard of the term “all-purpose flour.” This is flour with a mix of refined hard and soft wheat. This means that when you buy all-purpose flour, you can use it for almost any recipe out there. This makes it perfect for those starting out, or who want to try a variety of recipes! Most bakers would choose all-purpose flour to bake with, making it reliable choice for both beginner bakers and more seasoned ones.

Given all the quality standards and protocol that goes into selecting the wheat for flour, it’s important to choose a good brand for baking. Maya All-Purpose Flour has been a staple in Filipino homes for generations. With its high-quality gluten content and ideal absorption ability, it’s the easiest flour to go on your kitchen adventures with. Not only that, Maya All-Purpose Flour is also a good source of protein, plus, it’s fortified with vitamin A and iron, and enriched with vitamin B (riboflavin, niacin and thiamin), so you get more in every bite you bake. 

Just remember to store it well! Even though Maya’s All-Purpose Flour has a long and stable shelf life, it’s best to keep it in the freezer for 48 hours after you buy it. Then, transfer to an airtight container and store in a dry pantry away from direct sunlight. This way, your flour will last as long as a year, and you’ll be able to create more cool baked creations with it – for yourself, for the fam, and for the social feeds. 

Follow and like MayaHotcakesandMore on Facebook, and @MayaHotcakesandMore on Instagram and Twitter.

For more information on this, log on to or contact You may also call us 8921185 or 892-5011 local 108 or +63929 679 6102.

Friday, September 18, 2020

Get a Chance to Win a Health Plan and Foldable E-Bike in the Allianz eAZy Five Promo


What are your health aspirations for the next five years? Share them with Allianz PNB Life and you just might win an Allianz foldable e-bike and an Allianz eAZy Health Blue Plan in the Allianz eAZy Five Promo.


Allianz eAZy Health is the affordable and renewable 5-year insurance solution that helps you future-proof your health and live with peace of mind. It includes critical illness, life, accident, and disability benefits.


The grand winner of the eAZy Five promo will win a foldable E-Bike and enjoy the following coverage from the Allianz eAZy Health Blue Plan for 5 years:


• Enhanced Critical Illness Benefit: Php 500,000

• Accidental Benefit (Death, Disability and Dismemberment): Php 500,000

• Life Insurance Benefit: Php 150,000

• Health Bonus: Get 30% of premiums when healthy after 5 years


Four finalists, meanwhile, will receive an Allianz regular bike each.


Joining the contest is easy. All you have to do is submit two images or a collage of images of yourself this 2020. Include a caption on what your health goals are in the next five years and how you plan to achieve them. You can submit your entries by leaving a comment on the promo post in the Allianz Facebook: and Twitter: accounts. Your comment should include the official hashtags #eAZyHealtheAZyFive and #AllianzPNBLife.


The contest is open to all Filipino citizens between the ages of 18-30 who are currently residing in Metro Manila. You can submit as many entries as you want but you can only win once. Entries will be judged based on the creativity of the submitted photos and their accompanying captions.


The Allianz eAZy Five promo runs from September 4 to 29 only, so submit your entries now!


For the full promo mechanics, please visit the Allianz PNB Life Facebook page.


PHINLA: Empowering Waste Workers and Their Communities at the time of COVID-19

Chris Macas has been a waste collector since 2018. While he is proud of his contributions to the cleanliness of his community, he has been hoping for changes.

With only gloves to protect him, he would worry about his health and also his family's. There were days, he said, when he couldn't report for work for a week because he'd often get sick.

 The situation of Chris is not new in the Philippines. Although the country has several laws related to solid waste management, strict implementation remains a problem, causing adverse impact not just to the environment but also to waste workers' welfare.  A compliance audit on 178 local government units (LGUs) showed that from 2011-2017, 27.53% did not comply with regulations for segregation at source while 23.03% did not comply with regulations on segregated collection.


Recognizing these challenges and the vulnerability of waste workers like Chris, World Vision and Ecowaste Coalition, with funding from the German Federal Ministry for Economic Cooperation and Global Development (BMZ) are implementing the PHINLA Project. PHINLA, coined from the name countries the project is being implemented in (the Philippines, Indonesia, and Sri Lanka) seeks to empower waste workers and communities affected by poor waste management by using waste as a resource to create meaningful employment and to earn income, while tackling health and environmental issues associated with waste management. 

In Barangay Cugman, Cagayan de Oro, Mindanao, where Chris comes from, one of the project's main initiatives, to date, involved organizing the waste workers association and training them to create a better collection system and MRF for the community.  People from the village, mostly volunteers who identify themselves as eco warriors, do daily house to house waste collection using the 17 pedicabs and 5 motorbikes that the PHINLA project provided. To further help them earn income in this phase of the project, the village created an incentives-based system depending on the weight of the recyclables collected to encourage the practice of proper waste segregation. 

On the next phase of the project, PHINLA will help the village establish the waste collectors’ association as a business enterprise, functioning and earning income on its own to provide salary for waste workers. 

A relief

Since the group of waste workers was officially organized on the first week of August 2020, Chris has seen significant changes.

The community used to collect garbage using just one garbage truck. It would take them at least 4-5 hours for collection alone. With 17 pedicabs, they can now collect simultaneously, saving them time and delivery to the MRF situated on top of the mountains is made easier with the use of the motorbikes.

"We are also frontliners. I can't even imagine the damage it would cost me and my family if I get the virus while doing my work because I did not have protective gears. I am extremely grateful to PHINLA for this support,” said Chris Macas, one of the recipients of the PHINLA project.

The PHINLA project through World Vision and Ecowaste Coalition continue its work, not only in CDO, but also in Quezon City and Davao, providing training and equipment necessary to help the community and its waste workers.  

“Through our Global Program that intends to develop livelihood opportunities for poverty affected population through a multi-sectoral established and monitored waste management system, we have already seen important achievements in all three countries of implementation from program inception in September 2019 till now. Still, more work needs to be done in ensuring its sustainability, including engaging more  and more vulnerable groups in income generating activities at Waste Collection/Recycling Centers, increasing awareness of general public in waste reduction/recycling/reuse matters and adherence of households to the different waste segregation practices and laws in the country," shares Giorgi Devidze, PHINLA Global Program Director. 

To know more about World Vision and its programs in the Philippines, you may visit

The PPEs are now a necessity for the safety of waste workers like Chris who collects and segregates waste to help keep communities clean.

Chris Macas, Waste Worker from Brgy Cugman, CDO, receiving PPE and motorcab from PHINLA Project through a turn over ceremony officiated by barangay officials. Photo courtesy of: Brgy. 

Wednesday, September 16, 2020

NOVUHAIR® Congratulates ADP Pharma


ADP Pharma Corporation is celebrating its 10th year anniversary. 

Milestones video:

The company established its position in the pharma industry through successful endeavors in all aspects of operations. Its ambition to give Filipinos with the best helped ADP cap off each year with new product developments and partnerships. 

ADP is a team of driven & passionate people, who keep themselves abreast with recent trends in the pharma industry, set with a major advantage in addressing current & future market needs in an era where value-creation for consumers is a must. 

Leading up to where they are now -- Ambition, Drive, and Passion are what makes them and these are what gave them a decade of rewarding their team as they reward the Filipinos with a wealth of health. 

Read more: