Teleperformance in the Philippines, a
leading global digital business services company, recently ran its first
high-profile Teleperformance Immersive Experience event in Manila and Boracay.
The event, themed "Dive
into Total Experience," brought together Teleperformance executives,
industry experts, and representatives from some of the world’s top brands for
five days of high-level sessions on digital transformation and workplace
advancement. The Immersive Experience event drew participants across
various industries, including travel, hospitality, telecommunications, retail,
and healthcare.
Hosted by internationally renowned awards host Scott
Bloom, the Teleperformance Immersive Experience featured an impressive lineup
of speakers, including IT and Business Process Association of the
Philippines (IBPAP) President & Chief Executive
Officer Jack Madrid, Author & Founder of Travelocity and Kayak.com Terry
Jones, and Filipino Pride & International Boxing Legend Manny Pacquiao. The
speakers shared their insights on the future of digital business services,
strategic partnerships in the IT-BPM industry, and human ingenuity in
AI-powered solutions.
IT
& Business Process Association of the Philippines (IBPAP)
President & CEO Jack Madrid delivers his talk on industry trends
"The
Philippine IT-BPM industry stands as one of the top contributors to employment
in the country. We have created 260,000 new jobs during the past few
challenging years. The work of our 1.7 million employees is becoming more
complex across various areas, reflecting their adaptability and skill
development,” said IBPAP President & CEO
Jack Madrid. “This growth demonstrates
our commitment to learning and evolving. Without this continuous learning, we
wouldn't have grown to the 1.7 million-strong team we are today.”
Manny Pacquiao surprised the guests during the last day of
the TP Immersive Experience event.
International boxing legend and ‘Pambansang Kamao’ Manny Pacquiao also surprised the audience and congratulated the
TP Philippines team for their recent achievements. “This remarkable event is
not only about the inspiring journey of this respected company, but also about
recognizing the remarkable individuals in this organization,” said
Pacquiao. “Within the halls of
Teleperformance, over 60,000 Filipinos shine brightly, showcasing their
excellence to the world. They set the gold standard, proving that the Filipino
spirit knows no bounds.”
“Teleperformance Philippines’ commitment to digital
transformation in the workplace has been a game-changer,” said Teleperformance
Philippines’ CEO Rahul Jolly. “As we continue to evolve, initiatives like our
Cloud Campus have created opportunities for diverse talents across the
Philippines. This revolutionary remote work solution supports persons with
disabilities, stay-at-home parents, and employees who live far from the techno
hubs.”
Chief People Officer Jeffrey Johnson also delivered his
talk on brand identity, stating, "I
firmly believe that the 'why' matters more than the 'what.' When your brand's
purpose is clear, you have a compass to show you what's feasible, what's
engaging, and what's impactful."
Teleperformance
Philippines Executives and IT-BPM leaders share a happy moment
during
the Boracay leg of the TP Immersive Experience event.
Throughout the event, attendees had the opportunity to
participate in panel discussions, networking socials, and interactive sessions
focused on enhancing client and employee experience. TP Infinity CEO Sid
Mukherjee also shared exciting news about Teleperformance’s global expansion. “TP now spans 500,000 people across 100
countries, with TP Infinity as its digital consulting arm,” Mukherjee
announced. “Our focus: consulting,
technology, data analytics, and digital marketing. We are aligning our
employees’ skills with client needs amidst AI-driven transformations.”
In March, Teleperformance
Philippines was named as one of the Philippines Best Workplaces™. The
organization also celebrated its sixth Great Place to Work recertification and Philippines Best Workplaces™ in
IT-BPM award in 2023.
For more information about Teleperformance and its future
events, visit www.teleperformance.com.
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ABOUT TELEPERFORMANCE PHILIPPINES
Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and
has grown to become a preferred offshore contact center outsourcing option. The
company employs over 60,000 people in the country and operates 45,000
workstations in 26 business sites located across Metro Manila, Antipolo,
Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and
General Santos City.
In 2018, Teleperformance in the Philippines was certified
Great Place to Work® and became the first organization to receive the
recognition. It also holds the distinction of being the largest employer and
the first Business Process Outsourcing (BPO) company in the country to receive
certification consistently up to the present from the Great Place to Work®
institute.
The organization has garnered recognition from various
entities, including the Philippines Best Workplaces™, Philippine Economic Zone
Authority (PEZA), Public Relations Society of the Philippines, International
Association of Business Communicators, the National Economic Development
Authority (NEDA), SGS, and International Organization for
Standardization.
Teleperformance remains dedicated to delivering the
best employment experience for Filipinos, supporting the nation's IT-BPM
sector, and engaging in meaningful socio-civic initiatives to positively impact
the Philippine community through the Citizen of the World (COTW) Foundation,
the company’s official corporate social responsibility arm.
For further information about Teleperformance in the
Philippines, visit teleperformance.ph
Visit the Group at www.teleperformance.com.
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