Teleperformance, global leader in
outsourced customer and citizen experience management, joined millions across the world in celebrating Earth Hour 2023,
continuing to deliver on its commitment to
bility and the planet.
As part of its climate action program Citizen of the Planet (COTP), Teleperformance switched off all of the lights in its 23 offices across the Philippines for one hour in honor of Earth Hour, saving 2,004.04 kilowatt hours (kWH)—enough to power ten homes for an entire month.
“We, at Teleperformance, are deeply committed to contributing to the enormous climate actions needed to reach a net zero world. From activities like the Earth Hour that build awareness to bigger undertakings such as actively switching to renewables and implementing energy-efficient measures in our operations, our sights are set on our pledge to achieve net zero emissions by 2040,” Teleperformance Philippines Chief Executive Officer Francisco ‘Sisco’ Lara shared.
Teleperformance Philippines has consistently made strides in curbing its energy consumption, such as the initiative of transforming the annual Earth Hour activity into a monthly event. In 2022 alone, the company managed to conserve 25,565.43 kWh of electricity, equivalent to the monthly consumption of 127 homes.
The company's advocacy for enabling a greener, safer, and cleaner Philippines also extends well beyond the walls of their offices.
In October 2022, Teleperformance inked a landmark partnership with AboitizPower, a leading renewable energy provider in the Philippines, to power their Bacolod and Sucat sites. With this, Teleperformance became one of the first Business Process Outsourcing (BPO) companies in the country to switch to renewable energy.
Earlier, Teleperformance launched a global campaign to raise money in support of reforestation efforts in the Philippines and elsewhere by teaming up with the non-profit organization One Tree Planted. Tree-planting initiatives in deforested areas benefited greatly from the generous donations Teleperformance mobilized.
“Teleperformance marches on with the planet in mind as we continue our efforts in sustainability for the next coming years. We would like to thank all our employees and partners from all walks of life, who have contributed their part for our planet,” Lara added.
For more information on Teleperformance Philippines and its Citizen of the World initiatives, visit http://teleperformance.ph/.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Ilocos Norte, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2023, the company was also awarded as one of the Philippines Best Workplaces™ for the second consecutive year. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph