Teleperformance, global leader in
outsourced customer and citizen experience management, joined millions across the world in celebrating Earth Hour 2023,
continuing to deliver on its commitment to
sustaina
bility and the planet.
As part of its climate action program Citizen of the Planet (COTP),
Teleperformance switched off all of the lights in its 23 offices across the
Philippines for one hour in honor of Earth Hour, saving 2,004.04 kilowatt hours
(kWH)—enough to power ten homes for an entire month.
“We, at Teleperformance, are deeply committed to contributing to the
enormous climate actions needed to reach a net zero world. From activities like
the Earth Hour that build awareness to bigger undertakings such as actively switching
to renewables and implementing energy-efficient measures in our operations, our
sights are set on our pledge to achieve net zero emissions by 2040,”
Teleperformance Philippines Chief Executive Officer Francisco ‘Sisco’ Lara
shared.
Teleperformance Philippines has consistently made strides in curbing its
energy consumption, such as the initiative of transforming the annual Earth
Hour activity into a monthly event. In 2022 alone, the company managed to conserve
25,565.43 kWh of electricity, equivalent to the monthly consumption of 127
homes.
The company's advocacy for enabling a greener, safer, and cleaner
Philippines also extends well beyond the walls of their offices.
In October 2022, Teleperformance inked a landmark partnership with
AboitizPower, a leading renewable energy provider in the Philippines, to power
their Bacolod and Sucat sites. With this, Teleperformance became one of the
first Business Process Outsourcing (BPO) companies in the country to switch to renewable
energy.
Earlier, Teleperformance launched a global campaign to raise money in
support of reforestation efforts in the Philippines and elsewhere by teaming up
with the non-profit organization One Tree Planted. Tree-planting initiatives in
deforested areas benefited greatly from the generous donations Teleperformance
mobilized.
“Teleperformance marches on with the planet in mind as we continue our
efforts in sustainability for the next coming years. We would like to thank all
our employees and partners from all walks of life, who have contributed their
part for our planet,” Lara added.
For more information on Teleperformance Philippines and
its Citizen of the World initiatives, visit http://teleperformance.ph/.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN:
FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in
outsourced customer and citizen experience management and advanced related
services, serves as a strategic partner to the world’s largest companies
in many industries. It offers a One Office support services model including
end-to-end digital solutions, which guarantee successful customer interaction
and optimized business processes, anchored in a unique, comprehensive high
touch, high tech approach.
Nearly 420,000 employees, based in 88
countries, support billions of connections every year in over 265 languages and
around 170 markets, in a shared commitment to excellence as part of the
“Simpler, Faster, Safer” process. This mission is supported by the use of
reliable, flexible, intelligent technological solutions and compliance with the
industry’s highest security and quality standards, based on Corporate Social
Responsibility excellence. In 2021, Teleperformance reported consolidated
revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit
of €557 million.
Teleperformance began operations in the
Philippines in 1996 and has grown to become a preferred offshore contact center
outsourcing option. The company employs more than 61,000 people in the country
and operates over 40,000 workstations in 24 business sites located across Metro
Manila, Antipolo, Cavite, Baguio, Ilocos Norte, Bacolod, Cebu, Cagayan de Oro,
Davao, and General Santos City.
Teleperformance Philippines offers
offshore solutions and serves the North American, Australia, Asia and European
markets, as well as the Domestic market, managing all aspects of the customer
relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has
received the Frost & Sullivan Asia Pacific Contact Center Outsourcing
Service Provider of the Year Award for its significant performance in revenue
management, market share, capabilities, and overall contribution to the contact
center industry. In addition, Teleperformance Philippines was awarded as
Outstanding Employer and Outstanding Community Project of the Year by the
Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and
Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards,
and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines
received its fifth certification as a Great Place to Work® and is the only
organization in the country to be certified by the Great Place to Work®
Institute for five years in a row. In 2023, the company was also awarded as one
of the Philippines Best Workplaces™ for the second consecutive year. This 2023,
Teleperformance celebrates its 27th year of continued excellence and leadership
in the country. This milestone highlights the company’s commitment to steadily
provide the best employment experience for Filipinos, proactively support the
nation’s IT-BPM sector, and uphold its socio-civic engagements to create a
difference in the Philippine community.
For further information, visit the
Teleperformance website at teleperformance.ph
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