Teleperformance (TP) Philippines, a leading global group in digitally integrated business services, raised awareness among their employees on the struggles that persons with disabilities (PWDs) encounter in the workplace and how to create an inclusive workplace for all.
In an internal forum titled “Interweaving Inclusion in our TP DNA,” which was organized by TP Women, Teleperformance’s gender inclusivity arm that aims to promote gender and disability inclusivity, TP featured key resource persons and Teleperformance Philippines employees as speakers on PWD inclusivity in the workplace, especially women with disabilities.
“No DE&I journey ever stops. It’s a constant process of having conversations, of learning, of growing, and of building a culture in the organization,” said Jeffrey Johnson, Senior Vice President of Human Capital Resource Management, in his opening remarks. “We do this not because we’re supposed to, but because it’s the right thing to do.”
During the forum, TP Philippines employees with disabilities recounted their experiences, observations, and recommendations in a roundtable discussion on being a person with disabilities in daily life and in the workplace.
Participating in the discussion was Marilyn Ventenilla, TP Women Chair and Senior Director of Communication and Marketing, who identifies herself as a PWD. “What we’re doing now is a significant first step,” said Ventenilla. “Learning, experiencing, and observing what persons with disabilities are going through are essential for us to empathize with them and understand their expectations.”
Meanwhile, among the guest speakers were Ryan Gersava, Founder and CEO of Virtualahan, Inc., and Jennifer Anne Mendoza, Membership and Client Care Specialist of the Philippine Business Coalition for Women Empowerment (PBCWE).
Jennifer Anne Mendoza of the PBCWE did a talk on disability inclusive leadership, addressing the need for inclusivity in the workplace and the added challenges of women employees with disabilities. “A workplace diversity and inclusion initiative that overlooks the issue of disability fails to address the needs of a large segment of the population,” said Mendoza.
Meanwhile, Ryan Gersava of Virtualahan, Inc., an online vocational school providing inclusive training and empowering companies to become inclusive employers, spoke about the importance of disclosure and the challenges of non-apparent disabilities and promoting disability-inclusive employment. “Disclosure is the key to solving the systemic and intergenerational problem,” said Gersava. “It is very personal and it is very difficult, and it requires a very strong support system: a strong support system that you and I can build together.”
The forum event closed with attending leaders making a digital pledge to actively promote and foster gender and disability inclusivity in the workplace. Leaders came up with personal ways on how they plan on doing so and shared them on the call. Among them was Teleperformance Philippines Chief Executive Officer Francisco Lara Padilla.
“It’s not enough to just talk about it. We’ve got to do something, we’ve got to prioritize it – especially if we want to achieve real changes,” said Lara in his closing remarks. “We may not have the answers 100% – but we will get there. We all have to start somewhere.”
Teleperformance Philippines also recently received their 5th consecutive Great Place to Work® Certification. The Great Place to Work® certification is awarded to companies based on its level of credibility, respect, fairness, pride, and camaraderie as surveyed by employees. TP Philippines was the first company to be certified in any industry and is the largest employer in the county to be certified this year.
To learn more about Teleperformance, visit their website at www.teleperformance.com.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.