With its commitment to helping online businesses start, scale, and succeed, Shopee continuously innovates its platform to enable them to reach new customers and provide them with the tools needed in order to make their venture into e-commerce as seamless as possible– wherever they are in the Philippines.
Driven
by this goal, Shopee recently held the second iteration of the Shopee
University Roadshow and Shopee Kumustahan in Mandaue City, Cebu—two events
designed to support MSMEs through expert-led learning sessions, as well as
discussions with Shopee sellers, who successfully grew their businesses on the
platform.
Martin Yu, Director at Shopee
Philippines, said “With consumers’ changing needs and
shopping behavior, it is important that we provide our sellers with the
necessary tools to help them adapt and thrive in the e-commerce space. We are
committed to helping each of our sellers find success on our platform through
our seller engagement events, newly developed tools, monthly campaigns, and
more.”
In line with this, Cebu-based sellers Azela Taladua, Jimmy Martinez, and Hilaire Labalan, shared how they found success on Shopee.
E-commerce 101 anytime,
anywhere via the Seller Education Hub
Azela
Taladua of BigGrocer Food and Grocery, went from having zero knowledge on
e-commerce to efficiently running their online business with the help of the
Shopee Seller Education Hub. “I was hired by BigGrocer to oversee their
e-commerce channels, even though I did not have any background in this field.
The different tools readily available on the Seller Education Hub, like
Business Insights, made it easy for me to learn how to effectively manage our
online operations,” shared Azela.
The
Seller
Education Hub is one of the many learning resources that Shopee
makes available to digital entrepreneurs to help them find success online. It
contains webinars and courses, available in both English and Tagalog, designed
to cater to the needs of all kinds of sellers – whether they’re starting out,
leveling up, or scaling up.
Building Relationships and Reputation via Shopee Live and Live Chat
In
Sweet J&J's Jimmy Martinez enjoys engaging with customers, and was able to
grow their online business by using the different tools available on Shopee
Live. “Hosting Shopee Livestream sessions has been crucial in helping us
maintain relationships with our customers. Through our livestreams, we’re not
only able to interact and engage with customers directly, but we’re also able to
attract even more customers online,” Jimmy shared. Shopee Live features such as
the Livestream Flash Sale, Audio and Video Calls, and more, help shops like In
Sweet J&J increase engagement and establish connections with users.
Jimmy
also mentions that thanks to Shopee’s Live Chat feature, In Sweet J&J were
able to develop good customer service and build strong relationships with their
customers. “With Live Chat, we’re able to assure our customers that our
products are of high quality, and that their orders are in safe and trusted
hands.”
Boosting Visibility and Sales with Big Campaigns
In
addition to the features and tools readily available to local sellers, Shopee’s
monthly campaigns and sales have also been pivotal to the growth of these
businesses. In the recently held 9.9 Super Shopping Day, local sellers saw a 6x
uplift in items sold along with 87M views on Shopee Live.
For
Hilaire Labalan, a 20-year old student and the founder of Ithra Jewelry,
participating in the various sales and offering discounts and vouchers has
enabled her to attract new customers each month. “From starting out with five
weekly customers, we now have around 200. Joining the monthly sales and
offering discounts and promotions has enabled us to grow our customer base and
generate even more sales for the business,” shared Hilaire.
For those who want to venture into
an online business, Shopee is here to kickstart your online
selling journey
today. Download the Shopee app for free via the App Store or Google Play.
About Shopee
Shopee is the leading
e-commerce platform in Southeast Asia & Taiwan. Shopee
promotes an inclusive and sustainable digital ecosystem by enabling businesses
to digitalize and grow their online presence, helping more people access and
benefit from digital services, and uplifting local communities.
Shopee offers
an easy, secure, and engaging experience that is enjoyed by millions of people
daily. Shopee is also a key contributor to the region’s digital economy with a
firm commitment to helping homegrown brands and entrepreneurs succeed in
e-commerce.
Shopee is
part of Sea Limited (NYSE: SE), a leading global consumer internet company.
Sea’s mission is to better the lives of consumers and small businesses with
technology through its three core businesses: Shopee, Garena and SeaMoney.
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