Teleperformance, a global leader in outsourced customer and citizen experience management, has made a donation to non-profit organization Life Project 4 Youth (LP4Y) to help prepare young Filipinos in capability building and in pursuing flourishing careers at Teleperformance.
The Php 5 million-donation demonstrates Teleperformance Philippines’ commitment in pursuing sustainable growth by investing in the country’s future: the Filipino youth.
“We are awarding the amount of five million pesos as sponsorship for 75 youth who will undergo the six months LP4Y program of professional integration and character formation,” said Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, during the donation presentation held recently as part of the Teleperformance Global Executive Leadership visit in Manila.
The newly minted partnership with LP4Y is set to promote youth inclusion by providing skills training and mentorship opportunities to young people in underserved communities. Teleperformance employees will also participate in volunteer opportunities to help youth participants at LP4Y centers, including mentorship programs and contact center skills training.
LP4Y is a Paris-based organization present in 14 countries that is dedicated to the professional and social integration of young adults living in extreme poverty and exclusion. Their training centers focus on training young people to build their life project and develop, through experience, the life skills and professional know-how necessary for their sustainable integration. Currently, they have three training centers in Manila, one in Cebu, and one in Cagayan de Oro.
LP4Y Country Coordinator Albane d' Harcourt, Project Lead for Partnerships and Fundraising Florent Besson, and Coach Rommel Gersava extended their organization’s gratitude together with six LP4Y Youth from Taguig and Payatas who also shared their stories of how LP4Y improved their lives.
“Created in 2009 in Manila, LP4Y expanded and is now operating on a worldwide scale. Our actions are all guided by a core value – we believe that all Youth have potential. That is why we are accompanying them to be entrepreneurs in their lives and shape their own futures,” shared LP4Y Coach & Project Leader for Partnership Florent Besson, who was present during the partnership signing.
Through its partnership with LP4Y, Teleperformance Philippines continues to advocate for this worthy cause to ensure that the youth from underserved communities gain better educational opportunities, as well as access to rewarding and life-long career prospects.
Teleperformance is an ardent proponent of Inclusive Employment through its TP for All Impact Sourcing programs that offer learning, skills development, and career opportunities for people regardless of their social, economic, educational, and physical circumstances.
Since 2012, Teleperformance Philippines has been a signatory of the United Nations Global Compact (UNGC), the most important global initiative in terms of sustainable development, by which the company ensures it continues to be a Force for Good in ways that benefit people and communities everywhere.
Through its corporate social responsibility arm Citizen of the World, Teleperformance has engaged their employees to participate in programs and donation drives. Moreover, Teleperformance Philippines sustains its partnership with Gawad Kalinga where a Teleperformance Citizen of the World Village was developed in Tanay, Rizal. One hundred homes were constructed for families and amenities including a community center, learning center, basketball court, and recreational room were also built. Teleperformance continues to support its residents through livelihood and entrepreneurship projects.
Teleperformance is the recipient of the Great Place to Work® certification, and is the first, the largest, and the only company in the Philippines to be Great Place to Work®-certified for five straight years. The company is also one of the Philippines’ Best Workplaces in 2022 and is part of the Asia’s Best Workplace List.
To learn more about Teleperformance Philippines, visit their website at www.teleperformance.ph.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™ and one of Asia’s Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.
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