Philippines – Teleperformance Philippines recently announced its partnership
with Project Inclusion Network (PIN), a non-profit organization that works
towards realizing the potential of Persons with Disability to actively
participate in, and productively contribute to society.
In a recent
virtual event with its employees in honor of International Day of Sign
Languages, Teleperformance Philippines highlighted its commitment to providing
assistance and opportunities for people with disabilities through this new
initiative with PIN.
As part of
the partnership, Teleperformance will assist PIN in identifying employable people
with disabilities from their network of partner institutions, communities, and
organizations that teach and train people with impairments. Moving forward,
Teleperformance Philippines and PIN will be collaborating towards improving
knowledge and comprehension of behavioral concepts and processes in the
workplace, through increased productivity and integration.
Philippines has been employing persons with disabilities across their sites.
Zeke, one of the staff of Teleperformance Citizen of the World (COTW) Store and
a deaf employee, shared his experience working in the company. “Just like me,
anyone – regardless of disability – can perform and contribute to the success
of [a] company. I am blessed to belong to a team that is fully supportive of me
and encourages me to be better.”
Manager of Project Inclusion Network, Jim Nemeno, also thanked Teleperformance
Philippines for their support throughout this project. "I thank
Teleperformance for this opportunity. We appreciate from the bottom of our
hearts the organizational, financial, and leadership support to promote
Disability inclusive communities," shared Nemeno.
employment support, Teleperformance Philippines further cemented their
commitment to making more inclusive workplaces through a donation of one
hundred and fifty thousand pesos to help move forward PIN’s efforts, with a
promise of more to come.
President for Human Capital Resource Management Jeffrey Johnson shared, “We put
strong focus on our Diversity, Equity, and Inclusion initiatives. We want to
make a concerted effort to provide employment to people who may otherwise have
had a hard time finding employment. I am proud of the work that the team has
done to truly move things forward.”
Philippines has been certified Great Place to Work® for four consecutive years,
just in time for their 25th year anniversary in the country. The certification
is awarded by the prestigious institute to companies who have passed the Trust
Index® Survey, which is anonymously taken by employees. This year had the
highest participation rate among Teleperformance Philippines’ 52,000 workforce
across 22 business sites in Luzon, Visayas, and Mindanao.
Philippines is a champion of diversity and inclusion. They recently held the
Disability Visibility Matters initiative, whose goal is to collect critical
baseline data that may be used in building relevant and beneficial programs for
these people. They also held a Sensitivity Training webinar, which trained
their leaders and equipped them with skills to build a more inclusive
workplace. TP also participated in a career fair for PWDs, as well as a parade
to advocate for autism programs in early 2020.
information on Teleperformance Philippines and various initiatives, visit
Teleperformance (TEP – ISIN:
FR0000051807 – Reuters: ROCH.PA – Bloomberg:
TEP FP), a leading global group in digitally integrated business services,
serves as a strategic partner to the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value solution
families: customer experience management, back-office services and business
process knowledge services. These end-to-end digital solutions guarantee
successful customer interaction and optimized business processes, anchored in a
unique, comprehensive high tech, high touch approach.
The Group's 331,000 employees, based in
80 countries, support billions of connections every year in over 265 languages
and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster,
This mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate
Social Responsibility excellence. In 2019, Teleperformance reported
consolidated revenue of €5,355 million
(US$ 6 billion, based on €1 = $1.12)
and net profit of €400 million.
Teleperformance began operations in the
Philippines in 1996 and has grown to become a preferred offshore contact center
outsourcing option. The company employs over 47,500 people in the country and
operates over 30,000 workstations in 21 business sites located across Metro
Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance
received the Frost & Sullivan Asia Pacific Contact Center Outsourcing
Service Provider of the Year Award for its significant performance in revenue
management, market share, capabilities, and overall contribution to the contact
center industry. In addition, Teleperformance Philippines was awarded in 2017
as Outstanding Employer and Outstanding Community Project of the Year by the
Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the
Asia CEO Awards, and the Outstanding Volunteer by the National Economic
Development Authority (NEDA).
This 2020, Teleperformance Philippines
was again certified as a Great Place to Work® and is the only organization in
the country to receive this certification from the Great Place to Work®
Institute for three years in a row. This year, Teleperformance celebrates its
24th year of continued excellence and leadership in the country. This milestone
highlights the company’s commitment
to steadily provide the best employment experience for Filipinos, proactively
support the nation’s IT-BPM
sector, and uphold its socio-civic engagements to create a difference in the
lives of the Philippine community.
COMCO SEA Media