Teleperformance offers new upskilling opportunities for its people, launches TP Analytics Academy

 TP Analytics Academy scholars have the full support of the TP senior leadership team led by Chief Operating Officer Mike Lytle.

 

Teleperformance in the Philippines, the global leader in digitally integrated business services, officially launched its latest people-development program called Teleperformance Analytics Academy last February 12, 2020 at the Makati Diamond Residences.

The Teleperformance Analytics Academy aims to grow the skills and expertise of TP employees on data science and analytics, and build a critical mass of Data Science and Business Analytics professionals in the company who will support a forward-looking data culture to address the challenges of the workplace of the future.

The pioneer batch of scholars are composed of 46 employees who passed the program’s application and screening process for the course tracks of Business Analytics and Data Science. At the launch event, University of the Philippines Associate Professor Dr. Rex Jalao, who is the lead instructor of the Academy, presented the course outlines and expounded on the learning journey that the scholars are about to undertake.

Teleperformance Philippines Chief Operating Officer Mike Lytle congratulated the scholars and articulated the entire leadership’s support. He underlined how the academy serves as key enabler that will help the company harness the power of digital technology and structured data coupled with deep human insight to deliver gains to the company and excellent experience to customers.

The Teleperformance Analytics Academy is a joint program of the Learning and Development (L&D) team and the Capability Development and Process Excellence team which are both committed to support the development goals and career growth of TP employees with dynamic programs that make use of the company’s strengths in technology, analytics, and process excellence.

To learn more about Teleperformance Philippines and their business solutions, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 48,000 people in the country and operates over 34,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.