Tuesday, February 18, 2020

TELEPERFORMANCE COTW helps Taal communities with donation to Philippine Red Cross

Mandaluyong City, Philippines – Teleperformance Philippines corporate social responsibility arm Citizen of the World (COTW) recently turned-over the donation of its employee-volunteers to the Philippine Red Cross (PRC), its chosen linkage partner to send support for the communities affected by the recent  Taal Volcano eruption.

Chief Operating Officer Mike Lytle, Senior Vice President for Human Capital Resource Management Jeffrey Johnson, and Vice President for Human Resources Rachel Cacabelos represented the concerned donors in a ceremonial handover of a check for P250,000 that will be used by PRC to deliver essential medical assistance to families who remain in evacuation centers after the volcanic eruption.  

PRC Rizal Chapter OIC Ria S. Rivera and Donor Recruitment Officer Antonio Miguel T. Palpal-latoc expressed their appreciation for the COTW donors’ act of kindness which they said would truly help people in need.  

PRC is among the partner-beneficiaries that COTW regularly supports, as employee-volunteers also organize quarterly blood-letting drives as contribution to their continuous blood donation drive.
To learn more about Teleperformance Philippines and what they do, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.


Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are simpler, faster, and safer. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 48,000 people in the country and operates over 34,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

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