TP’s new Leadership Development Center in Vertis North promotes lifelong learning for leaders

Guest of Honor UP Chancellor Dr. Mike Tan (middle) is warmly welcomed to the Leadership Development Center at TP Vertis North by TP leaders headed by SVP for Human Capital Resource Management Jeffrey Johnson (second from left).

Quezon City, Philippines – Teleperformance in the Philippines, the global leader in digitally integrated business services, continues its advocacy for lifelong learning through the launch of its second Leadership Development Center (LDC).

Located at TP Vertis North, the LDC facility focuses on upskilling TP leaders and employees for the workplace of the future. Just like the first LDC which is housed at TP Aura in Taguig City, the facility is fully equipped with an e-learning center, mini library, audio-visual equipment, and other resources leadership trainees may need.

Led by the Learning and Development (L&D) team, there is a variety of trainings being run in the LDC, from technical courses such as Lean Six Sigma and Data Analytics and Data Visualization to creative leadership modules such as Public Speaking and Presentations skills and the Power of Story-Telling.

Helping launch the facility was UP Chancellor Michael Tan, PhD who was specially invited for his work on promoting Diversity and Inclusion in the country, a pillar of sustainable growth that Teleperformance is committed on delivering throughout all its work spaces.

With its commitment to building an inclusive culture and being an equal opportunity employer, Teleperformance Philippines was the first-ever firm in the country to achieve certification as Great Place to Work® for two years in a row. It implements continuous improvement and development programs to ensure that all TP employees are supported with people programs, trainings, and world-class equipment that help enable growth for all its employees.

The TP Vertis North business site itself has been thoughtfully designed to support a culture that is focused on health and wellness, as well as to provide a fun and welcoming workplace. The site features rest and relaxation areas such as themed lounges and nap rooms. There are cash-operated massage chairs whose proceeds go to the company’s corporate social responsibility program Citizen of the World (COTW) which supports a host of partner-beneficiaries such as orphanages and homes for the elderly.

The TP Vertis North business site also has gender-neutral bathrooms, lactation rooms, a clinic, and a well-appointed gym with trainers from Elorde Boxing Gym, as well as entertainment spaces with billiards, karaoke, board games and game consoles.

To learn more about Teleperformance Philippines and their business solutions, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.