Globe Business has launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, reinforcing the company’s focus on dependable, enterprise-grade connectivity that businesses can build on with confidence. GOCCC is engineered to make AI-powered, omnichannel customer engagement accessible to the local market, offering a cloud-native solution that bridges traditional operations and modern digital demands.
The introduction of GOCCC specifically addresses the evolving needs of Philippine organizations, ranging from burgeoning small and medium businesses to established leaders in the IT-BPM, financial services, healthcare, and retail sectors. While many enterprises rely on outdated on-premise systems that are often expensive to maintain and difficult to scale, GOCCC offers an agile alternative. By removing barriers posed by heavy infrastructure, the platform allows hybrid and remote teams to deploy a sophisticated contact center environment that scales with the business.
“In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise,,” said KD Dizon, Vice President and Head of Globe Business. “With the launch of GO Cloud Contact Center, we are moving beyond basic connectivity to provide a platform where AI and omnichannel capabilities are no longer luxury features, but standard tools for local businesses. By modernizing the contact center, we are enabling our partners to meet their customers on any channel they prefer, ensuring that the Filipino brand of service remains competitive, responsive, and future-ready.”
A key differentiator is accessibility. By operating on a subscription-based model, GOCCC democratizes access to high-tier technology, enabling organizations to scale their operations precisely alongside their actual requirements and resources. This flexible approach, combined with deployment cycles completed in days rather than weeks, ensures that sophisticated customer experience tools are within reach for enterprises at any stage of their journey.
“Cloud technology should not be reserved for large-scale global players alone,” said Cenk Soyak, CEO and Co-Founder of Call Center Studio. “Our partnership with Globe Business brings global expertise and local reliability together, making an AI-driven customer experience achievable for Philippine businesses of all sizes.”
Customers also benefit from Globe’s enterprise-grade service-level agreements (SLAs), robust infrastructure, and dedicated support. This partnership provides a secure and reliable foundation for businesses as they scale their operations from legacy setups to more agile, cloud-based operations.
Organizations interested in exploring the capabilities of GO Cloud Contact Center may now schedule one-on-one consultations and product walkthroughs through official Globe Business channels. Sign up at https://glbe.com.ph/gocccsignup for a 1-month FREE trial promo valid until March 31, 2026.
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ABOUT GLOBE
Globe Telecom, Inc. is a leading digital platform in the Philippines with interests in telecommunications, fintech, venture building, shared services, and digital marketing. It is listed on the Philippine Stock Exchange under the symbol GLO. The company delivers a full suite of mobile, broadband, data, and managed services to meet the needs of consumers and businesses. A UN Global Compact Participant, Globe is the first publicly listed Philippine firm with approved near- and long-term science-based targets under the SBTi. It was named one of TIME and Statista's Most Sustainable Companies in 2025. Its back-to-back inclusion in the Fortune Southeast Asia 500 in 2024 and 2025 affirms its growth and leadership. Its principals are Ayala Corporation and Singtel, prominent industry leaders in the region.
ABOUT GLOBE BUSINESS
Globe Business, the enterprise arm of Globe, is a trusted partner specializing in driving digital transformation for businesses of all sizes. With expert guidance and powerful solutions, the company enables organizations to drive operational efficiency and achieve sustainable success. Through enhanced connectivity offerings, along with expanded services such as cloud, cybersecurity, and enterprise applications, Globe Business empowers organizations to navigate the complexities of the digital landscape and future-proof their operations. By connecting businesses, government, and communities, Globe Business facilitates seamless digital integration and fosters a thriving enterprise ecosystem.
For more information, please contact:
Yoly Crisanto
Chief Sustainability and Corporate Communications Officer
Globe Telecom, Inc.
Email Address: gtcorpcomm@globe.com.ph
Globe Press Room: https://www.globe.com.ph/about-us/newsroom
Facebook: https://www.facebook.com/globeph
Globe Business Leadership Team together with Call Center Studio Team
L-R: Omar Osman, Jonti Cristobal, Erkan Turkkan, Marc Kerveillant, Angie Po, Cenk Soyak, KD Dizon, Mustafa Dogan, Marissa Cahigan, Dennis Wong, Amir Seyf, Bertug Demir
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