Globe Business and Call Center Studio introduce GO Cloud Contact Center to bring AI-powered customer support to Philippine SMEs

 

Globe Business has launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, reinforcing the company’s focus on dependable, enterprise-grade connectivity that businesses can build on with confidence. GOCCC is engineered to make AI-powered, omnichannel customer engagement accessible to the local market, offering a cloud-native solution that bridges traditional operations and modern digital demands.

The introduction of GOCCC specifically addresses the evolving needs of Philippine organizations, ranging from burgeoning small and medium businesses to established leaders in the IT-BPM, financial services, healthcare, and retail sectors. While many enterprises rely on outdated on-premise systems that are often expensive to maintain and difficult to scale, GOCCC offers an agile alternative. By removing barriers posed by heavy infrastructure, the platform allows hybrid and remote teams to deploy a sophisticated contact center environment that scales with the business.

“In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise,,” said KD Dizon, Vice President and Head of Globe Business. “With the launch of GO Cloud Contact Center, we are moving beyond basic connectivity to provide a platform where AI and omnichannel capabilities are no longer luxury features, but standard tools for local businesses. By modernizing the contact center, we are enabling our partners to meet their customers on any channel they prefer, ensuring that the Filipino brand of service remains competitive, responsive, and future-ready.”

A key differentiator is accessibility. By operating on a subscription-based model, GOCCC democratizes access to high-tier technology, enabling organizations to scale their operations precisely alongside their actual requirements and resources. This flexible approach, combined with deployment cycles completed in days rather than weeks, ensures that sophisticated customer experience tools are within reach for enterprises at any stage of their journey.

“Cloud technology should not be reserved for large-scale global players alone,” said Cenk Soyak, CEO and Co-Founder of Call Center Studio. “Our partnership with Globe Business brings global expertise and local reliability together, making an AI-driven customer experience achievable for Philippine businesses of all sizes.”

Customers also benefit from Globe’s enterprise-grade service-level agreements (SLAs), robust infrastructure, and dedicated support. This partnership provides a secure and reliable foundation for businesses as they scale their operations from legacy setups to more agile, cloud-based operations.

Organizations interested in exploring the capabilities of GO Cloud Contact Center may now schedule one-on-one consultations and product walkthroughs through official Globe Business channels. Sign up at https://glbe.com.ph/gocccsignup for a 1-month FREE trial promo valid until March 31, 2026.

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ABOUT GLOBE

Globe Telecom, Inc. is a leading digital platform in the Philippines with interests in telecommunications, fintech, venture building, shared services, and digital marketing. It is listed on the Philippine Stock Exchange under the symbol GLO. The company delivers a full suite of mobile, broadband, data, and managed services to meet the needs of consumers and businesses. A UN Global Compact Participant, Globe is the first publicly listed Philippine firm with approved near- and long-term science-based targets under the SBTi. It was named one of TIME and Statista's Most Sustainable Companies in 2025. Its back-to-back inclusion in the Fortune Southeast Asia 500 in 2024 and 2025 affirms its growth and leadership. Its principals are Ayala Corporation and Singtel, prominent industry leaders in the region.

ABOUT GLOBE BUSINESS

Globe Business, the enterprise arm of Globe, is a trusted partner specializing in driving digital transformation for businesses of all sizes. With expert guidance and powerful solutions, the company enables organizations to drive operational efficiency and achieve sustainable success. Through enhanced connectivity offerings, along with expanded services such as cloud, cybersecurity, and enterprise applications, Globe Business empowers organizations to navigate the complexities of the digital landscape and future-proof their operations. By connecting businesses, government, and communities, Globe Business facilitates seamless digital integration and fosters a thriving enterprise ecosystem.

For more information, please contact:

Yoly Crisanto

Chief Sustainability and Corporate Communications Officer

Globe Telecom, Inc.

Email Address: gtcorpcomm@globe.com.ph

Globe Press Room: https://www.globe.com.ph/about-us/newsroom

Facebook: https://www.facebook.com/globeph

Globe Business Leadership Team together with Call Center Studio Team

L-R: Omar Osman, Jonti Cristobal, Erkan Turkkan, Marc Kerveillant, Angie Po, Cenk Soyak, KD Dizon, Mustafa Dogan, Marissa Cahigan, Dennis Wong, Amir Seyf, Bertug Demir

Jobstreet by SEEK: Hiring mistakes can be costly for MSMEs

Employees are the backbone of every organization, especially for Philippine micro, small, and medium enterprises (MSMEs). Essentially, hiring talent is a make-or-break step for businesses, and a single hiring mistake can cost an average of Php 740,000, which can have significant and costly consequences for MSMEs that rely heavily on limited resources.

As part of its advocacy to empower MSMEs, Jobstreet by SEEK, a leading online job portal, equips hirers from small businesses to leverage available tools and its pool of talent that best matches their needs.

In a recent joint study by the Department of Trade and Industry (DTI) and Boston Consulting Group (BCG), hiring remains largely informal among Philippine MSMEs. They rely on low-cost, informal channels to recruit new employees – primarily walk-in applicants, social media, and referrals. By contrast, formal recruitment avenues are used far less often: hiring through employment programs, online job portals, school/university partnerships, and local agencies or print advertisements.

Apart from candidate mismatches and talent limitations, what hirers often overlook with informal hiring is fraudulent applications – fake degrees, experience, credentials, and so on. It is projected that by 2028, one out of four applications could be fake.

“Fraudulent hires have always been a challenge to many companies ever since, and it hurts businesses, especially MSMEs that operate on limited resources. We encourage hirers to leverage professional employment channels, free and easy-to-use job platforms with wider talent pools to minimize the risks of hiring mismatched candidates, or worse, fraudulent applicants,” shared Dannah Majarocon, Managing Director of Jobstreet by SEEK.

Building winning teams from the ground up

Jobstreet by SEEK has been assisting businesses, including MSMEs, in navigating the ever-evolving job market.

Empowering businesses that have started from the ground up, the platform rolled out its SMEasy sa Jobstreet campaign, providing avenues for MSMEs to learn actionable insights and practical strategies apart from its user-friendly tools that make hiring much more convenient.

SMEasy Sa Jobstreet also features real stories from Filipino entrepreneurs who have strengthened their teams through smarter hiring. Featured business owners include Jas Marfil of Crusted Pizza; Eduard Lumbre of SmarTrade; Edgardo and Edgar Jireh Cerezo of Bona Vita Philippines; Jethro Cerezo of Jethro Cerezo Executive Team; Terrie Cerezo of Nanay Asa Restaurant; and Kay and Carl of 1919 Chocolate.

As hands-on entrepreneurs, they all share how using the Jobstreet by SEEK platform helped them screen and connect with candidates who not only had the right qualifications but also aligned with their company’s culture and long-term vision, helping them build stronger teams and support sustainable business growth.

“Getting the right people is crucial because they are the make-or-break of the business. Jobstreet by SEEK is a big help for us as an organization since mabilis lang makahanap ng quality or right people from the platform, and that makes us become a better business,” said Jethro Cerezo, CEO & Founder of Jethro Cerezo Executive Team.

To learn more about Jobstreet by SEEK and the winning stories of their partner SMEs, visit this link.

Stay tuned for more SMEasy Sa Jobstreet success stories as Jobstreet by SEEK continues to champion MSMEs and the people who help them grow. For updates, follow @JobstreetPH on Facebook, @jobstreetph on Instagram, and @jobstreet.philippines on TikTok, and subscribe to Jobstreet by SEEK Philippines Official on YouTube for more inspiring stories.

Learn more about Jobstreet by SEEK by visiting jobstreet.com.ph.

 

 

About Jobstreet by SEEK

Jobstreet by SEEK is the leading employment platform in Southeast Asia, helping people live more fulfilling and productive working lives and helping organizations succeed. It is a subsidiary of SEEK, a diverse group of companies comprised of a strong portfolio of online employment, educational, commercial, and volunteer businesses. SEEK is listed on the Australian Securities Exchange and has a strong presence across the APAC region, including six Asian markets – Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, and Thailand – through the Jobstreet and JobsDB brands. SEEK attracts over 500 million visits a year in Asia.

Unfold Bigger Possibilities with the King of Foldables: The HUAWEI Mate X7 — Now Available for PHP 119,999

In today’s modern world, the right smartphone helps you work smarter and unwind better. The HUAWEI Mate X7 brings a bigger, split-screen display that boosts productivity and entertainment, flagship photography that captures moments as they truly are, and reliable durability that keeps up with your pace.

 

Designed to elevate how you unfold your daily experiences, the HUAWEI Mate X7 is the ultimate device that helps you achieve the balance between work and life, effortlessly.

 

Feel Confident with a Phone That’s Built Slim and Strong

 

Some foldable phones make you cautious, but the HUAWEI Mate X7 makes you confident. At just 4.5mm when unfolded and 9.5mm when folded, it slips effortlessly into your pocket or your bag. Heading straight to dinner from work? Slide the phone neatly into your blazer. This ultra-slim design doesn’t mean fragile, though. Engineered with an industry-unique structure that uses aerospace-grade materials across its inner and outer screens, hinge, and frame, the HUAWEI Mate X7 is designed to handle the realities of daily life — from the multiple folding and unfolding to accidental drops.

 

When you find yourself dining out at an elegant restaurant and someone accidentally spills a cup of hot water on the table and on your phone, there’s no need to panic. The HUAWEI Mate X7 is not only built with IP59 and IP58 dust and water resistance ratings, but it can also withstand hot water temperatures of up to 80°C. Moreover, your wet hands won’t stop you from picking up a call or responding to an urgent message, and it’s all thanks to the phone’s Wet Touch Support. With the HUAWEI Mate X7’s impressive durability, you won’t have to be so careful all the time.

 

The phone’s strength and toughness are complemented. The Time-Space Gate camera module makes a bold yet refined statement, while its vegan leather finish in Nebula Red or Black matches any mood. When you unfold the HUAWEI Mate X7’s massive screen, you will undoubtedly steal the spotlight.

 

Capture Every Moment with Brilliance in Every Frame

From navigating a demanding week packed with a heavy workload, to treating yourself to a relaxing weekend getaway at a secluded mountain or a private beachfront resort, the HUAWEI Mate X7 is a true companion that shines. Its True-to-Colour Camera turns your well-earned breaks into vivid, lasting memories — captured just as beautifully as they unfold.

 

 

When you’re standing by the beach during golden hour, and you’re left wanting to capture that brilliant, fiery scene, the HUAWEI Mate X7’s 50MP Ultra Lighting HDR Camera brings clarity and balance that looks almost like magic. Normally, intensely backlit scenes can leave faces shadowed or the skies washed out, but the phone’s 17.5 EV Cinematic Ultra HDR keeps both your portrait subject and background naturally bright and beautifully exposed. This leaves you with a stunning image featuring rich, crisp detail.

 

Perhaps you’re strolling along the streets of a culturally rich city, when you pause to admire the intricate details of an architectural masterpiece or the delicate craftsmanship of luxurious jewelry from afar. With the HUAWEI Mate X7’s 50MP Telephoto Macro Camera, you can capture every fine texture and detail with striking clarity even from a distance. 

For those heartwarming moments when the family is all together at a private rest house or when you find yourself standing before a landscape so vast it defies description, the 40MP Ultra-Wide Camera makes sure nothing or no one is left out of your photographic keepsake.

Do It All from One Powerful Device

The HUAWEI Mate X7’s foldable design gives you a phone that effortlessly adapts to your day. On your busy morning commute, the phone’s folded form makes it easy to scroll through your newsfeed or respond to emails. When you need a more expansive screen to work on important files, the phone unfolds into a stunning 8-inch display. This pairs well with the phone’s Live Multitask feature, which allows you to run up to three apps at once. Need to hop on a call while reading through an important document? With the HUAWEI Mate X7, you won’t have to toggle back and forth between windows. 

The HUAWEI Mate X7 lets you access Google Workspace apps. This means you can switch from your PC to your phone, without losing your productivity flow. You can also find your favorite apps like Facebook and YouTube, or your essentials like GCash, BPI, BDO, and Grab, on the HUAWEI AppGallery.

When your day stretches on longer than expected, the HUAWEI Mate X7’s ultra-large 5600mAh battery keeps you powered throughout the day. Its 66W Wired and 50W Wireless HUAWEI SuperCharge make charging quick and easy, so you’re always connected.

Take Your Everyday to the Next Level with HUAWEI’s Latest Devices

Find a device that can match the pace of your daily routine from HUAWEI’s newest lineup of innovations. Unfold bigger possibilities with the HUAWEI Mate X7, now available for PHP 119,999 on Shopee, Lazada, TikTok, HUAWEI Online Store, and at HUAWEI Experience Stores nationwide. Bring home freebies worth up to PHP 45,998 — including a HUAWEI WATCH GT 5 (worth PHP 12,999), trade-in tokens worth PHP 12,000, and a 1-Time Accidental Screen Damage Protection (worth PHP 10,999) good for one year — when you get your HUAWEI Mate X7 today. Plus, get up to PHP 10,000 off when you pay using select banks.

For more information about the HUAWEI Mate X7, visit your nearest HUAWEI Experience Store or check out HUAWEI’s official social media pages (Facebook | Instagram).

About HUAWEI Consumer BG

HUAWEI's products and services are available in more than 170 countries and are used by a third of the world's population. Fifteen R&D centers have been set up in the United States, Germany, Sweden, Russia, India and China. HUAWEI Consumer BG is one of HUAWEI's three business units and covers smartphones, PC and tablets, wearables and cloud services, etc. HUAWEI's global network is built on over 30 years of expertise in the telecom industry and is dedicated to delivering the latest technological advances to consumers around the world.

For more information please visit: this page.

 

Cool and Clean with a Chance to Win: C2 Makes Every Bottle Count this Summer

Summer is about to get even more refreshing as C2 Cool and Clean launches its “C2 Win It: Summer Promo 2026.” From February 1 to April 30, 2026, every bottle of C2 with a green cap could let you unlock lifestyle rewards worth over 3 million pesos.

Joining is as easy as 1, 2, 3! Simply BUY any participating C2 variant with a green cap in 335ml, 455ml, or 1L sizes. Choose from well-loved flavors such as Classic Green Tea, Lemon, Apple, or try refreshing summer picks such as Freeze Melon, Dalandan, and Peach Black Tea.

Next, PEEL the bottle label to reveal your unique code and ENTER it via the official C2 Cool and Clean Facebook Messenger chat. Keep your bottle for verification, and you’re in.

The prizes are designed to make summer more relaxing and enjoyable. Lucky winners can score ₱100,000 GCash credits; sleek gadgets like the iPad Air, iPhone 16 Pro, or MacBook Air; and lifestyle essentials such as Marshall, JBL, Fitbit, Nike gift cards, or Uniqlo gift cards. Beyond shopping and tech, C2 is also giving away dream getaways for two to Boracay, La Union, and any PH destination of your choice. Weekly winners can pocket ₱5,000 GCash credits, ensuring that every sip of C2 could lead to a little more joy in your everyday moments.

A perfect companion for unwinding, C2 Cool and Clean is a ready-to-drink tea that’s made from 100% real tea leaves, which contains natural antioxidants. The brand has been encouraging everyone to pause, refresh, and switch to relax mode with its delicious flavors and naturally brewed goodness. This summer, every sip is not just about relaxation—it’s about the chance to win big and live life cooler.

The C2 Win It: Summer Promo 2026 runs nationwide from February 1 to April 30, 2026. Participating SKUs include C2 335ml, 455ml, and 1L bottles with green caps. For full mechanics and updates, visit the official C2 Cool & Clean Facebook page or check out its website (www.c2coolandclean.com.ph).

 

C2 Cool and Clean is a product of Universal Robina Corporation (URC), maker of iconic brands such as Jack ‘n Jill Piattos, Cloud 9, Maxx candy, Cream-O, Payless, and Great Taste coffee, which have been part of Filipinos’ snacking moments for decades. Made from 100% real tea leaves, C2 lets Filipinos switch to relax mode—bringing its naturally refreshing goodness to everyday moments of calm and enjoyment. To learn more about URC, visit its website (www.urc.com.ph), Facebook page (@URCPhilippines) and TikTok account (@URCPhilippines).

 

 

 

 

 

MIRA by RLC Residences Brings You Closer to What Matters in Quezon City

 

In a city where movement and momentum define daily life, MIRA by RLC Residences rises at the center of life’s opportunities. Soon to rise at the heart of Quezon City, this pre-selling development offers future residents the advantage of being close to everything that matters — making everyday living seamless, efficient, and uncompromising. 

Artist’s perspective of MIRA, an RLC Residences condominium development that blends comfortable living spaces with connected city living at the heart of Quezon City.

“MIRA connects families to where they need to be. Its central location puts future residents at the center of life's opportunities. There’s no compromise. Families who will live here don't have to choose between work, school, and daily life. They are placed at the center where everything connects,” said Katrina Tordilla, AVP and Head of Business Development of RLC Residences. 

Situated near major roads and key transport hubs, MIRA provides connectivity to workplaces and business districts in Metro Manila. Some closest to its vicinity include Araneta City, Eastwood City, Bridgetowne Destination Estate, and Ortigas Center.

Its proximity to well-known schools and universities also adds to MIRA’s practicality as a home and an investment. Students can easily get to the Technological Institute of the Philippines, located less than a kilometer away from home. Ateneo De Manila University, Miriam College, and UP Diliman–which are all less than 5 kilometers away–and other schools can also be accessed through various transportation stations nearby MIRA. 

With daily essentials all within easy reach, families can spend less time in transit and more time on what truly matters. Robinsons Easymart at Aurora Escalades is within walking distance, while nearby retail destinations such as Ali Mall, SM Cubao, and Gateway Mall are easily accessible. Even lifestyle and entertainment hubs like New Frontier Theater and Araneta Coliseum are just minutes away—making concerts, family outings, and spontaneous nights out effortlessly within reach.

MIRA’s location offers easy access to major roads, transport hubs, schools, and other vital establishments.

With MIRA, the address itself becomes a daily advantage, transforming routine schedules into smoother, more manageable experiences. 

Beyond its central location, MIRA offers spacious homes that adapt to growing families and evolving lifestyles. With layouts ranging from 26.5 sqm studios to 78 sqm two-bedroom flats with balcony, each residence is designed for lasting comfort.

Moreover, thoughtfully planned layouts maximize space, light, and functionality, creating homes that feel both expansive and practical. MIRA also boasts of large open spaces that let you soak in the Quezon City vibe easily. 

“The podium amenity floor is designed with 57 percent open space, ensuring residents are not confined to their units. Instead, families can enjoy expansive open areas, fresh air, natural ventilation, and panoramic views of Quezon City,” Tordilla added. 

For investors, MIRA presents a compelling opportunity. Quezon City remains well-positioned to sustain long-term rental demand, supported by its concentration of commercial hubs and major transport links. This connectivity is set to be further enhanced by the MRT-7, which is targeted to commence full operations by 2027.

In its Q3 2025 market insights, Colliers Philippines cited Quezon City’s strong economic fundamentals and thriving enterprise base as key indicators of long-term competitiveness and investment appeal—factors that reinforce the value of residential developments like MIRA.

With its prime location and quality development standards, MIRA offers both lifestyle appeal and enduring investment potential.

At MIRA by RLC Residences, residents don’t simply live in the city — they live exactly where opportunity happens. Truly, it is a home at the center of life’s opportunities. 

Learn more about MIRA by visiting rlcresidences.com.

Amplifying Rare Voices: Patients, Health Experts and AstraZeneca Push to Accelerate More Equitable Rare Disease Care in the Philippines

 

 

(L-R: Dr. Donna Sarrosa, pediatric dermatologist; Dr. Loudella Castillo, pediatric neurologist; Cathy Enteria, NF1 patient caregiver and mother; Hellen Driz, Lupus advocate; Araceli Lanorio, NF1 advocate; Lotis Ramin, country president, AstraZeneca Philippines; Dr. Melanie Alcausin, UP-NIH; and Jeremie Soriano, PSOD member). Healthcare experts and patient advocates gathered in a roundtable discussion tackling the urgent needs of people living with rare disease.

MANILA, Philippines — Rare disease is a group of disorders affecting 400 million people globally, affecting more people than cancer or AIDS combined.1 Defined as diseases occurring in one in 20,000 Filipinos, people living with rare diseases often experience reduced quality of life, with their families facing significant social and economic burden.2

In observance of Rare Disease Week 2026, AstraZeneca Philippines, together with healthcare experts, government representatives, and patient advocacy groups, convened for an Agham Kapihan entitled “More Than We Can Imagine: Amplifying Voices to Strengthen Equitable Rare Disease Care in the Philippines”. The forum called for earlier diagnosis, stronger care coordination, and improved implementation of existing policies for people living with rare disease.

“Individually, per condition, the number is low. But when you combine all these rare diseases, that's a significant number,” Dr. Melanie Alcausin of the University of the Philippines-National Institutes of Health said. “That number translates to people, and people to families that are impacted by these conditions.”

Understanding the Challenge 

Rare diseases are often described through the medical diagnostic proverb, “When you hear hoofbeats, think horses, not zebras,” reflecting how physicians are trained to think about common diseases before considering rare ones.3 However, for some patients, they are the zebra—experiencing years of uncertainty before receiving the correct diagnosis.4

“Sinabihan po kami ng doktor nun na [I will] be covered by tumors all over the body, including the face,” Araceli Tenorio, a Neurofibromatosis 1 patient advocate from NF friends, said. “So imagine the fear and the stigma of a 16-year-old young lady—who wanted to be also a physician at that time—na parang, anong nangyayari? Bakit ako yung nagkaroon?”

It wasn't until 2011 that Araceli saw an interview of an NF patient. There, she realized that there were more people like her and she was not alone in her journey.

I am in school [to fetch my kids] pero sobra akong mahina. Humiga pa ako sa bleachers nun at pagkahatid ko sa mga anak ko, wala akong energy,” Hellen Driz, head of operations of Hope For Lupus, said. “Ang unang finding sa akin, I have cancer, but after that, saka pa lang ako na-diagnose with lupus.”

Fortunately, Hellen carried on. With the help of her loved ones, as well as having the right doctor, better managed her condition four years after getting the correct diagnosis.

Progress in Rare Disease Care

“At AstraZeneca, we are driven by innovation to change what it means to live with a rare disease,” Lotis Ramin, Country President of AstraZeneca Philippines, said. “We are committed to delivering life-changing treatment while ensuring that the lived experiences of patients guide our every decision.”

These clinical breakthroughs, alongside growing collaboration among patient groups, healthcare experts, and policymakers, have created a landscape that continues to advance hope for every Filipino affected by a rare disease.

“Our mission is to push the boundaries of science and to change what it means to live with a rare disease,” Lotis Ramin, Country President, AstraZeneca Philippines, said. “Built on a legacy of pioneering science, we at AstraZeneca commit to follow the science to deliver life-changing innovation and medicines.”

To address these challenges, healthcare leaders, patient groups, and industry partners highlighted the need for proper treatment and understanding.

“Rare diseases should not be left untreated, no matter what the condition,” Dr. Loudella Castillo, child neurologist and neuromuscular specialist, said. “As doctors, we guide patients and their families in terms of supportive care and treatment, while anticipating complications and monitoring their symptoms.”

“Helping people with chronic illness is not pity—it is actually understanding,” Hellen Driz said. “Speaking from my own experience, aside from the physical burden, I also faced emotional and financial challenges. Good thing I found a support group that was there for me.”

Healthcare experts and patient advocates also hope that the Republic Act No. 10747, or the “Rare Diseases Act,” which aims to support people living with rare disease, could be implemented more fully through a recently filed Senate Bill seeking to expand access to comprehensive medical care, healthcare products, and timely health information to help them cope with their condition.

As Rare Disease Week concludes, stakeholders reiterated their commitment to amplifying patient voices and building a more responsive healthcare framework, ensuring that rare disease patients are no longer unseen within the broader health system.