Teleperformance, the global leader in
outsourced customer and citizen experience management and related digital
services, recently announced the annual results of its sustainability
initiative to support children’s education. Over
50 countries where Teleperformance Group operates were responsible for this effort,
where more than 60,000 children in situations of vulnerability were supported
as part of its proprietary corporate social responsibility program Citizen of
the World.
“Teleperformance is always fortunate
to give back to the communities through our CSR program, especially
to support vulnerable children and their families,” said Clémentine
Gauthier-Medina, Senior Vice President of Corporate Social Responsibility,
Teleperformance Group. “We are ready to help and happy to contribute to
building a future where they can thrive and reach their full potential,
independently of challenging initial life conditions. Our company is grateful
for partnering with committed and reputable NGOs, local governments,
universities, and other stakeholders devoted to improving people’s lives
worldwide.”
Francisco Lara, Teleperformance
Philippines Chief Executive Officer, shares, “It is our mission at
Teleperformance to provide development support and career opportunities to
those with potential, regardless of their status, gender, or orientation. We
will continue to uphold these worthy causes to enable underserved communities,
improve people's lives, and provide access to opportunities that will one day
reward them with life-long success in their chosen fields.”
In the Philippines, among these
partnerships are with universities, student organizations, and government and
industry institutions to help develop and hone around 10,000 young people on
their flight to become future business services professionals.
Their most recent initiative is their
partnership with Life Project for 4 Youth (LP4Y), a non-profit organization dedicated to the
professional and social integration of young adults living in extreme poverty
and exclusion. Teleperformance employees participate in volunteer opportunities
to help youth participants at LP4Y centers, including mentorship programs and
contact center skills training. Teleperformance also donated five million pesos
in 2022 to sponsor 75 young people
who will undergo the six-month LP4Y program of professional integration and
character formation.
Teleperformance likewise donated to
Project Angel Tree, a Department of Labor and Employment (DOLE) program under
its Child Labor Prevention and Elimination Program. This project aims to aid
victims of child labor, and Teleperformance provided shoes, clothes, bags, and
office supplies.
To help Filipinos looking to upskill
to increase their job market competitiveness, especially after the lockdowns,
Teleperformance also launched the English Communication Webinar Series, which were
live virtual sessions about various English and grammar topics. With English
being a basic requirement for Teleperformance customer service agents, the
sessions were taught by Teleperformance communication experts that benefited
not just their employees but the general public.
In addition, Teleperformance partnered
with the Department of Information and Communications Technology (DICT) and
industry organizations such as the IT & Business Process Association of the
Philippines (IBPAP) to focus on promoting talent development in the countryside
by providing training opportunities for locals. In 2022, Teleperformance inked
a partnership with the Negros Occidental Language Information Technology Center
(NOLITC), wherein graduates of NOLITC and its associated institutions would be
given priority in job application, screening and recruitment processing.
Moreover, Teleperformance formed the
TP Launchpad, the company’s university relations program that helps build
students’ capabilities and prepares them for future careers through mentorships
and seminars, internships, mock interviews, and campus job fairs. The company
also supported conferences that recognize and foster talent development and
innovation among the youth. For instance, Teleperformance partnered with the
Philippine Marketing Association to stage the StratMark Strategic Marketing
Conference for Students and the Agora Youth Awards, which recognizes exemplary
students in a marketing case competition.
Teleperformance employees continue to
dedicate their time for education causes by participating in Brigada Eskwela, the
Department of Education’s annual nationwide volunteer activity. Teleperformance
volunteers visit public schools to do school maintenance and repairs in
preparation for the opening of classes.
Teleperformance Citizen of the World
aims to improve people’s lives worldwide by implementing various local social
work initiatives. Learn more about Teleperformance’s philanthropic projects in
different countries here.
***
ABOUT
TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters:
TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and
citizen experience management and advanced related services, serves as a
strategic partner to the world’s largest companies in many industries. It
offers a One Office support services model including end-to-end digital
solutions, which guarantee successful customer interaction and optimized
business processes, anchored in a unique, comprehensive high touch, high tech
approach.
Nearly 420,000 employees, based in 88 countries,
support billions of connections every year in over 265 languages and around 170
markets, in a shared commitment to excellence as part of the “Simpler, Faster,
Safer” process. This mission is supported by the use of reliable, flexible,
intelligent technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social Responsibility
excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million
(US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines
in 1996 and has grown to become a preferred offshore contact center outsourcing
option. The company employs more than 56,000 people in the country and operates
over 40,000 workstations in 23 business sites located across Metro Manila,
Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and
Davao.
Teleperformance Philippines offers offshore
solutions and serves the North American, Australia, Asia and European markets,
as well as the Domestic market, managing all aspects of the customer relations
cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the
Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of
the Year Award for its significant performance in revenue management, market
share, capabilities, and overall contribution to the contact center industry.
In addition, Teleperformance Philippines was awarded as Outstanding Employer
and Outstanding Community Project of the Year by the Philippine Economic Zone
Authority (PEZA), the Top Employer of the Year and Corporate Social
Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding
Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received
its fifth certification as a Great Place to Work® and is the only organization
in the country to be certified by the Great Place to Work® Institute for five
years in a row. Earlier in the year, the company was also awarded as one of the
Philippines Best Workplaces™ and one of Asia’s Best Workplaces™.
Teleperformance Philippines also celebrated its 26th year of continued
excellence and leadership in the country. This milestone highlights the
company’s commitment to steadily provide the best employment experience for
Filipinos, proactively support the progress of the nation’s IT-BPM sector, and
uphold its socio-civic engagements to create a difference in the lives of the
Philippine community.
For further information, visit the Teleperformance
website at teleperformance.ph.
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